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AI-powered automation that handles reservations, event enquiries, guest messages, and reviews — so your team can focus on delivering exceptional service.
The problem
85% of diners won’t call back if their first call isn’t answered. Here’s what that costs your business.
AI automation for restaurants, hotels, bars, and event venues automatically handles reservation requests, qualifies event enquiries, responds to guest messages, and collects Google reviews — 24/7, even during the dinner rush. SoftSync-AI provides this as a fully managed service for UK hospitality businesses, live within 48 hours.
Staff can’t answer during the dinner rush. That customer looking to book a table, a party, or an event calls the next restaurant on Google instead.
Average lost: 20+ bookings/month
Detailed event requests need time to respond properly, but by the time you get to them, the client has already booked elsewhere.
Average lost: 40% of event leads
60% of reservation searches happen after 6pm. If nobody’s answering the phone or responding to messages, those bookings go to your competitors.
Average lost: £2,000-£4,000/month
Happy diners rarely leave reviews unless prompted. Meanwhile, competitors dominate TripAdvisor, Google, and Booking.com — getting all the visibility and new customers.
Average lost: 15-20 reviews per year
The 5 systems
Each system handles a different part of your guest journey — from first enquiry to five-star review. All automated. All working while you’re serving guests.
SYSTEM 01
AI answers every call, text, email, and web form within 5 seconds. Whether it’s a reservation request or an event enquiry — no booking slips through, even during service.
SYSTEM 02
AI qualifies reservations and events — party size, dietary needs, date, budget — and books directly into your system. No double-bookings, no back-and-forth.
SYSTEM 03
Automated guest communication — reservation confirmations, pre-arrival messages, and post-visit follow-ups. Text, email, and WhatsApp keep guests engaged.
SYSTEM 04
After every visit, guests receive a perfectly timed review request. Your Google, TripAdvisor, and Booking.com profiles grow on autopilot — more stars, more bookings.
SYSTEM 05
One dashboard showing every reservation, every event lead, every guest interaction. Know exactly what’s happening across your venue without spreadsheets or guesswork.
How it works
No tech skills needed. No lengthy onboarding. We handle everything.
Let’s talk →15-minute call. We learn your business, services, availability, and how you want leads handled. That’s it from your side.
We connect your phone, calendar, email, and messaging. Configure the AI with your business details. Test everything end-to-end.
Within 48 hours, your AI systems are running. Every lead gets captured, qualified, and booked. You focus on the work.
Integrations
No new software to learn. We plug into your existing stack.
The numbers
These are real numbers from UK hospitality businesses. The maths doesn’t lie.
20+
Bookings lost per month to missed calls and slow response
−£3,000
Average monthly revenue lost from missed reservations and events
+£36,000
Potential annual revenue recovered with SoftSync-AI
15hrs
Admin hours saved per week — staff focused on guests, not phones
What restaurant owners say
“We were missing 15-20 reservation calls every week during service. Now the AI handles everything — bookings, dietary questions, even event enquiries. Our revenue is up 18% and my staff can actually focus on the guests in front of them.”
FAQ
Our AI answers calls, texts, and web enquiries instantly — taking bookings, confirming party sizes, dietary requirements, and special requests. Even during your busiest service, every reservation request gets handled.
Yes. The AI qualifies event enquiries — date, guest count, budget, requirements — and sends you a summary. You only spend time on confirmed, qualified leads.
Yes. We connect with OpenTable, ResDiary, Google Calendar, and most reservation platforms. No need to change your existing workflow.
SoftSync-AI answers pre-arrival questions, check-in queries, and local recommendations via text, WhatsApp, and email — 24/7, in the guest’s language.
Most restaurants are fully live within 48 hours. We handle all the technical setup — you just approve the messaging and connect your calendar.
Next step
Book a free 30-minute AI audit and see exactly how SoftSync-AI works for restaurants and hospitality businesses. No pressure, no contracts — just a system that pays for itself in the first week.
Engagements typically start at £3,000. Most projects range £10,000–£50,000.
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